The final steps are crucial for payment release and future ratings.
Before Delivery:
- Confirm recipient contact info
- Call/text to confirm availability
- Verify address on maps
- Have package and documents ready
- Check package condition
At Delivery:
- Verify recipient identity (ID if required)
- Show package condition
- Get signature (physical or digital)
- Take photo of delivered package
- Take photo with recipient if possible
- Provide invoice copy to recipient
In OnFlyGo App:
- Enter entry number from customs
- Upload delivery photos
- Get digital signature
- Add any notes
- Mark as delivered
- Submit all required fields
After Delivery:
- Keep all document copies
- Store photos for 30+ days
- Respond to any shipper questions
- Request rating if appropriate
- Report any issues immediately
Handling Problems:
- Recipient not available: Contact shipper immediately
- Address wrong: Verify with shipper before leaving
- Package damaged: Document thoroughly, report in app
- Customs issues: Call OnFlyGo support
- Refused delivery: Document refusal, contact shipper
For 5-Star Ratings: ✓ Communicate proactively ✓ Deliver on time ✓ Handle with care ✓ Be professional ✓ Complete all app requirements ✓ Respond to messages quickly