Privacy Policy

1. Introduction

OnFlyGo Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

Information You Provide:

• Account information (name, email, phone)
• Profile details (company, address, payment info)
• Package and shipment details
• Communications with support

Automatically Collected:

• Device information and IP address
• Usage data and analytics
• Location data (with permission)

3. How We Use Your Information

• Provide and improve our services
• Process transactions and payments
• Send service updates and notifications
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We share your information only:

• With couriers/companies to facilitate deliveries
• With service providers who assist our operations
• When required by law
• With your explicit consent

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your data.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Opt-out of marketing communications
• Export your data

7. California Consumer Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Opt-Out of Sale: OnFlyGo does NOT sell your personal data to third parties. We never have and never will.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• To submit a CCPA request, please email us at support@onflygo.com with the subject line 'CCPA Request'. We will verify your identity and respond within 45 days.

8. Brazilian Data Protection (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD). We process your data based on the following legal bases: consent, legitimate interest, and contract performance.

• Right to confirmation of the existence of processing of your personal data
• Right to access your personal data
• Right to correct incomplete, inaccurate, or outdated personal data
• Right to anonymization, blocking, or deletion of unnecessary or excessive data
• Right to data portability to another service or product provider
• Right to deletion of personal data processed with your consent
• Right to information about public and private entities with which your data has been shared
• Right to revoke consent at any time
• For LGPD inquiries, contact our Data Protection Officer at support@onflygo.com.

9. Contact Us

For privacy questions, contact: support@onflygo.com